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全館滿$1500 享免運!

官網下單指定門市取貨 滿$500免運費

Welcome

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MCG Official Website Overseas Ordering and Process

OVERSEAS  SHIPPING  INSTRUCTIONS
Countries for Delivery

※If your delivery location is not among the countries listed above, you can message the MCG customer service hotline and provide your address. Our staff will assist you in finding other delivery options. MCG Customer Service Hotline: @mcgcolorful

Purchase Process

※Log in/Register: Enter your mobile number with country code and set a password, or log in using your Facebook or Line account to start checkout. Click the green button on the left to register an account or log in with Line; existing members can directly click the blue button on the right to log in.

▍Payment Methods

You can choose from various payment methods including online credit card payment, bank transfer (virtual account remittance), bank transfer/ATM, convenience store code payment (you need to print the bill at a convenience store and pay), and convenience store barcode payment (you need to take the barcode to the convenience store counter to pay). Regardless of the payment method used, payment must be completed before shipping. Cash on delivery is not accepted for overseas orders.

 

※All products are priced in TWD. When using an overseas credit card to check out, transaction fees, exchange rates, and refund handling fees are subject to the issuing bank's regulations. If you have any questions, please contact your credit card issuing bank.

※Import duties vary by country. If your country charges import duties or other fees when you receive your package, you need to pay these fees yourself.

▍Delivery Methods and Times

For Hong Kong and Macau, you can choose "7-11 Pick-up" or "7-11 Cross-border Home Delivery." For other regions, "7-11 Cross-border Home Delivery" is used.

Delivery Times

The delivery time is calculated from the time the system indicates the goods are shipped. Actual delivery times depend on road conditions and do not include force majeure or local holidays. You can check your order transaction and shipping status in "Order Inquiry" and track the delivery progress using the "Tracking Number" in the 7-11 shipment tracking system

※Due to the impact of the COVID-19 pandemic, there may be delays or suspensions in parcel delivery to various countries. Please confirm that your address can be arranged for delivery before placing an order. If delivery is not possible, MCG reserves the right to cancel the order. We apologize for any inconvenience caused and appreciate your understanding.

▍Shipping Fee Calculation

After selecting the delivery location, the system will automatically calculate the shipping fee.

Free shipping on orders over $1500 is not available for overseas regions.

Free shipping on orders over NT$1500 is not available for overseas regions.

 

During the trial operation period (until 111.06.30)

Hong Kong and Macau: Free shipping on orders over 3 kg.

Malaysia: Free shipping on orders over 11 kg.

Singapore: Free shipping on orders over 9 kg.

▍Order Status & Parcel Tracking

After logging in as a member, you can check your order transaction status and delivery progress in the "Order Inquiry" function. Alternatively, you can use the 7-11 shipment tracking system to enter the tracking number and follow the progress of your package. Click here to enter the 7-11 shipment tracking system.

 

If you have any questions or need assistance, you can message the MCG customer service hotline: @mcgcolorful

▍Overseas Returns and Exchanges

Due to the complexity of the overseas delivery process, returns and exchanges are not accepted for reasons other than product defects. If the product is returned due to incorrect address or other reasons causing the item to be unclaimed, the purchaser must bear the shipping cost. If the product you received has a non-human defect, please contact the MCG customer service hotline within 7 days of receiving the package.

Please carefully confirm the order details before proceeding with the purchase. Completing the order signifies the member's agreement to these terms. If you have any questions, please contact the MCG customer service hotline during Taiwan business hours, Monday to Friday (CMT+8) 09:30-11:50 / 13:00-18:00 (excluding holidays). MCG Customer Service Hotline: @mcgcolorful

 

▍Important Notes

1. All overseas orders must be paid in full before shipment; cash on delivery is not accepted.

2. Please note that returns and exchanges are not available for overseas orders. If the item is out of stock, the entire order will be refunded. If the product you received has a non-human defect, please contact our customer service within 7 days of receiving the package.

3. Delivery service for Hong Kong and Macau includes 7-11 store pick-up and 7-11 cross-border delivery. Other regions use only 7-11 cross-border delivery. You can check the delivery progress using the 7-11 shipment tracking system.

4. If your area is not listed, please message the MCG customer service hotline for assistance. Service hours are Monday to Friday (excluding holidays) 09:30-11:50 and 13:00-18:00. MCG Customer Service Hotline: @mcgcolorful

5. Overseas orders are not eligible for the site-wide free shipping promotion.

6. Credit card payments are priced in New Taiwan Dollars (NTD). The actual exchange rate is based on the date of your credit card charge. In case of refunds, the exchange rate on the refund date will apply. Any exchange rate differences due to different refund times must be borne by the customer.

7. If an overseas buyer returns an item on their own, MCG will refuse the return, and the shipping and related costs will be borne by the buyer.

 

▍Overseas Delivery FAQ

Q.Can all products be shipped overseas?

A. All products can be delivered. If there are specific regulations in the destination country that prevent successful delivery, MCG will notify you separately.

Q. Can I change the delivery address after placing an order?

A. You can check the delivery status in the order section on the website. If the order has not yet been shipped, you can contact the MCG customer service hotline to inquire about changing the address. If the shipment has already been dispatched and the delivery address is incorrect, any additional costs incurred from changing the address will need to be borne by the member. MCG Customer Service Hotline: @mcgcolorful